Refund policy

Return & Refund Policy
Last Updated: June 19, 2026

At Pet Supplies, customer satisfaction is our top priority. We want you and your furry friends to love your purchase. If you are not completely satisfied with your order, we are here to assist you with a straightforward return and refund process.

30-Day Return Window
You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging.

Return Shipping Cost
Who pays for return shipping? Pet Supplies covers all return shipping costs. There is no charge (free of charge) to the customer for returning an item. We will provide a pre-paid return shipping label once your request is approved.

How to Initiate a Return
1. Contact our customer support team via email at hs91wo@outlook.com or call us at 2098761368.
2. Provide your order number and the reason for the return.
3. If your return is accepted, we will email you a pre-paid return shipping label along with detailed instructions on how and where to send your package. Items sent back to us without prior return authorization will not be accepted.

Damaged, Defective, or Wrong Items
Please inspect your package immediately upon delivery. If you receive an item that is defective, damaged, or incorrect, please contact us immediately so that we can evaluate the issue and resolve it as quickly as possible.

Refund Process & Timeline
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, your refund will be automatically credited back to your original payment method within 7 business days. Please note that your bank or financial institution may take additional time to process and post the refund to your account.